Understanding Your Water Bill

Bill Examples

Sample Residential Monthly Water Bill

This example is based on a customer that has a 5/8 to 3/4 inch meter and consumed 14m3 of water during the monthly billing period.

Charge

Quantity

Rate

Charge

Explanation

Meter Size Charge Per Month

1

$29.50

$29.50

The Meter Size Charge is the same amount each month for every residential water account.

Consumption (m3)

14

$1.03 / m3

$14.42

Consumption is billed at a rate of $1.03 per cubic meter of actual water consumed during the month.  In this example, the customer consumed 14 cubic meters of water for the month.  Therefore Consumption billed is 14m3 x $1.03 = $14.42

Wastewater Rate

$43.92

76.26 %

$33.49

Wastewater Rate is billed at 76.26% of the sum of the total amount of the Meter Size Charge Per Month and the Consumption Charge Per Month.  For this bill, the Wastewater Rate is calculated as Meter Size Charge of $29.50 plus Consumption Charge of $14.42 for a total of $43.92. The $43.92 is then multiplied by 76.26% Wastewater Rate which equals $33.49.

Water Filtration Charge

 

 

$2.85

Water Filtration is the same amount each month for every residential water account.

Total

 

 

$80.26

 

 

Sample Commercial Monthly Water Bill

This example is based on a customer that has a 2.0 inch meter and consumed 50m3 of water during the monthly billing period.

Charge

Quantity

Size

Rate

Charge

Explanation

 

Meter Size Charge Per Month

1

2.0

Inch

$244.86

The Meter Size Charge can vary from $29.50 to $1,528.19 depending on the size of the meter but is the same amount each month.

 

Consumption (m3)

50

 

$1.03 / m3

$51.50

Consumption is billed at a rate of $1.03 per cubic meter of actual water consumed during the month.  In this example, the customer consumed 50 cubic meters of water for the month.  Therefore Consumption billed is 50m3 x $1.03 = $51.50

Wastewater Rate

$296.36

 

76.26 %

$226.00

Wastewater Rate is billed at 76.26% of the sum of the total amount of the Meter Size Charge Per Month and the Consumption Charge Per Month.  For this bill, the Wastewater Rate is calculated as Meter Size Charge of $244.86 plus Consumption Charge of $51.50 for a total of $296.36. The $296.36 is then multiplied by 76.26% Wastewater Rate which equals $226.00.

Water Filtration Charge Per Month

1

2.0

 

Inch

$23.65

The Water Filtration Charge can vary from $2.85 to $147.59 depending on the size of the meter but is the same amount each month.

Total

 

 

 

$546.01

 

 


Following the month water is due, if not paid, a Notice is sent to the property owner advising that payment must be received by the end of the month. If not paid, the amount will be transferred to taxes, including a Water to Tax Transfer Administration Fee (see User Fees).Water and Sewer Arrears Collection Policy

Payment Options

There are five different ways to pay your City of North Bay water and sewer bill:

By Mail

Send payments to:
       The Corporation of the City of North Bay
       200 McIntyre Street East
       PO Box 360
       North Bay, ON P1B 8H8

  • Please make cheques payable to "City of North Bay"
  • Your cancelled cheque is your receipt. Post-dated cheques are accepted.
  • Please note that payments must be received by the City by the due date to avoid interest charges.

Cashier Counters

  • You can pay your water and sewer bill Monday to Friday from 8:30 a.m. to 4:30 p.m. at City Hall, located at 200 McIntyre Street East, first floor.

Financial Institutions

  • You can pay your water and sewer bill at most financial institutions. There may be a charge for this service.
  • If paying your water and sewer through an automatic teller machine, please pay before the due date. Retain your receipt.
  • Payments may be made through telephone or internet banking if this service is provided by your financial institution.

Payment Drop Box

  • You can deposit City of North Bay tax and water payments (cheques only-no cash) in the specially marked drop box, called "Payments", at the front of City Hall, 200 McIntyre Street East.

Pre-Authorized Payment Program

Convenient

  • You will no longer have to write cheques or stand in line on an installment due date.
  • Your financial institution will withdraw the payment on the installment dates and record the payments on your monthly statement.
  • You will always make your payment on time, even if you are out of town. You will avoid missed payments and any interest charges.

Economical

  • You will reduce your postage and cheque costs by providing authorization to automatically withdraw all of your water payments from your account.

Secure

  • You don't have to worry about lost or stolen cheques and your personal information is kept strictly confidential.

Plan Options

Monthly

  • The plan runs all year and you can set up a Pre-Authorized Payment Plan anytime of the year.
  • Withdrawl date is the 27th of the month.

Due Date Plan

  • Water payments are withdrawn three times a year in March, July and November.

Enrollment

  • To enroll, complete the attached Pre-Authorized Payment Plan Application form.
  • Attach a void cheque from the account you wish to use for withdrawal purposes.
  • Once registered in either plan, you will automatically be enrolled in subsequent years.
  • The payment plan is not transferable to another property. A new application must be completed for each property.
  • Upon entry into the program, a letter will be mailed to you advising of payment details for that billing period.

Missed/Returned Payments

  • A NSF administration fee will be charged if funds are returned by the bank (see User Fees for current charge amount).
  • A returned item notification will be sent reflecting the amount and due date required for replacement.
  • If payment is not received by the specified date, the next month's withdrawal will incorporate the replacement total as well as the required monthly payment.
  • The City may cancel the privilege of continuing in the plan if two concurrent installments fail to be honoured.
  • The unpaid balance of water shall be subject to penalties if overdue.

Change of Information

Change of Ownership/Cancellation

  • Written notice is required at least 15 days prior to the next withdrawal date to cancel the Pre-Authorized Payment Plan for any reason. You must complete the Tax and Water Pre-Authorized Payment Plan Cancellation/Change form.
  • Failure to provide the appropriate notice may result in the continuance of future withdrawals from your bank account.
  • If we are not notified by the property owner or lawyers, the Pre-Authorized Payment Plan will be cancelled immediately upon receipt of notification of change of ownership.

Owner Tenant Contract

If you own a property, you have the opportunity to have your water bill mailed to a designate. This person could be a tenant, son or daughter, lawyer or accountant.

Property owners remain responsible for the full payment of all water and sewer charges and solid waste fees if a designate is receiving the Utility Bill.

Property owners are responsible for keeping the City informed of any changes to a designate (i.e. new tenant). A new Owner Tenant contract must be completed when a designate changes.

If a Utility Bill is not paid on time, the City of North Bay reserves the right to transfer the unpaid balance to the property owner's property tax account for collection, including any fees related to the transfer of the unpaid Water Bill to the tax account.

To enrol for this arrangement, please fill out the Owner Tenant Contract Form.