COVID 19 Information

Mandatory Face Coverings

The North Bay Parry Sound District Health Unit made it mandatory for residents to wear a face covering in all enclosed publicly-accessible spaces in the district as of July 24.  

This means, with some exceptions, all persons, including customers, visitors and staff, entering an enclosed public premise, including  City Hall and other municipal facilities, as well as North Bay Transit buses are required to wear a mask or face covering while inside.

Face coverings should also be worn in other spaces (indoor or outdoor) where physical distancing is challenging or not possible.

Wearing a mask or face covering is not an alternative to safe physical distancing. Every effort should be made to keep a two-metre distance even when wearing a mask. Wearing a face covering should always be combined with other health measures such proper hand washing or sanitizing, not touching your eyes, nose, or mouth with unwashed hands, and staying home if you are sick.

In-person Services

The City’s Customer Service Centre will offer in-person services weekdays between 9 a.m. and 4 p.m. for tax/water payments, parking rental sales, burn permit purchases, and parking ticket payments.  Public access will be restricted to first-floor services only.  Access to residential rental housing, business, marriage and lottery licensing, as well as building plan submission and permit issuance will continue to be available by appointment.

In order to minimize line-ups, residents will be encouraged to continue to use online options or the drop box outside City hall when possible. Those who want to access services in person will see enhanced health and safety precautions including floor markings to support physical distancing requirements, and signage to help with traffic flow and maximum occupancy. Residents will be required to stay at home if they are sick, sanitize their hands, wear face coverings and practice physical distancing while inside the building.